Shipping Policy

Thank you for choosing ZenDecorum for your home lighting needs. We strive to provide you with a seamless shopping experience, including efficient and reliable shipping services. Please take a moment to review our shipping policy:

NOTE - If you place order on weekends like saturday-sunday, your order will be dispatched on Monday.

1. Processing Time:

   • Orders are typically processed and dispatched within 1-3 business days after payment confirmation if in the same city (SURAT).If in the same state (GUJARAT), we will deliver your order within 2-4 business days. If in other states, we will deliver your order within 3-6 business days.During peak seasons or promotional periods, processing times may be slightly extended. Rest assured, we are committed to minimizing any delays and getting your order to you as swiftly as possible.

2. Shipping Methods:

   • We offer various shipping options to accommodate your preferences and delivery needs.

   • Our standard shipping method utilizes reputable carriers to ensure safe and timely delivery of your items.

   • Expedited shipping options are available for those who require faster delivery. Please note that additional fees may apply.

3. Shipping Rates:

   • Shipping rates are calculated based on the weight and dimensions of your order, as well as your chosen shipping method and destination.

   • To provide transparency and fairness, shipping rates will be displayed at checkout before you finalize your purchase.

4. Shipping Destinations:

   • We currently offer shipping within [list applicable countries/regions].

   • If your location is not listed, please contact us, and we will do our best to accommodate your request or provide alternative shipping solutions.

5. Order Tracking:

   • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

   • You can track the status of your shipment using the provided tracking number on our website or directly through the carrier's website.

6. Shipping Delays:

   • While we strive to meet our estimated delivery times, please understand that unforeseen circumstances such as weather delays or carrier issues may occasionally impact delivery schedules.

   • In the event of a significant delay, we will notify you promptly and work diligently to resolve the issue and ensure your satisfaction.

7. International Shipping:

   • For international orders, please be aware that customs clearance procedures and import duties may apply, depending on your country's regulations.

   • ZenDecorum is not responsible for any additional customs fees or taxes incurred during the importation process. These charges are the responsibility of the recipient.

8. Delivery Address Accuracy:

   • Please ensure that your shipping address is accurate and complete to avoid any delivery issues or delays.

   • ZenDecorum is not liable for any packages that are lost or misdelivered due to incorrect or incomplete address information provided by the customer.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to assist you every step of the way. Thank you for choosing ZenDecorum for your home lighting needs!

 

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible sicarios that may accrue, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.