Refund & Return Policy

NOTE - Customer have to give return charges for any return of product.

TO ENSURE EVERY CUSTOMER GET THE BEST EXPERIENCE FOR PRE & POST PRODUCT SERVICE & ANSWERS TO YOUR SEVERAL QUERIES, CONTACT US ON OUR INSTAGRAM HANDLE @zendecorum.

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At ZenDecorum, we are committed to providing you with high-quality home lighting products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind. Please review the following guidelines:

1. Eligibility:

   • To be eligible for a return and refund, your item must be unused, in its original condition, and returned within 4-5 days of receiving your order.

   • Items must be returned in their original packaging, including all accessories, manuals, and any accompanying materials.

2. Initiating a Return:

   • To initiate a return, please contact our customer service team at [insert contact information] to request a Return Merchandise Authorization (RMA) number.

   • Please provide your order number and a brief explanation of the reason for the return.

   • Once your return request is approved, we will provide you with instructions on how to proceed with the return.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

   • We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.

4. Inspection & Approval:

   • Upon receiving your returned item, our team will inspect it to verify its condition and eligibility for a refund.

   • If the item meets our return criteria, we will process your refund within [number of days] days of receiving the returned item.

   • Refunds will be issued to the original method of payment used for the purchase.

5. Refund Processing Time:

   • Please allow 2-3 days for the refund to reflect on your account, depending on your financial institution's processing time.

   • If you have not received your refund within a reasonable timeframe, please contact us, and we will assist you promptly.

6. Non-Refundable Items:

   • Certain items are non-refundable, including but not limited to clearance or final sale items, gift cards, and custom-made or personalized products.

   • Returns of non-refundable items will not be accepted unless they are defective or damaged upon arrival.

7. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

   • We may request photographic evidence of the damage or defect to facilitate the resolution process.

8. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for a refund and place a new order for the desired item.

9. Policy Updates:

   • ZenDecorum reserves the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction with every purchase from ZenDecorum. Thank you for choosing us for your home lighting needs!

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Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.